💰 REFUND POLICY – SnapBee

1. Introduction

This Refund Policy outlines the conditions under which refunds may be issued for orders placed through the SnapBee platform (Customer App, Vendor App, and Delivery Partner services).

SnapBee operates under the brand QuickBee.

By using SnapBee, you agree to this Refund Policy.

2. Order Cancellation by Customer

Customers can cancel an order before it is accepted or prepared by the vendor.

Once the order is confirmed or preparation has started, cancellation may not be allowed.

Refund eligibility depends on the order status and reason for cancellation.

3. Refund Eligibility

Refunds may be provided under the following circumstances:

• Order was not delivered
• Wrong item was delivered
• Item was damaged during delivery
• Product quality was poor or defective
• Payment was deducted but the order was not confirmed
• Duplicate payment was made due to technical error

All refund requests are subject to verification by SnapBee.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Incorrect delivery address or contact details provided by the customer
• Customer was unavailable at the time of delivery
• Order cancelled after vendor started preparation
• Change of mind after order confirmation
• Delay caused by traffic, weather, or other external factors beyond control
• Minor packaging differences that do not affect product quality

5. Refund Processing Time

Once approved, refunds will be processed within 5–7 business days.

The refund amount will be credited to the original payment method used during the transaction.

Processing time may vary depending on the bank or payment provider.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

• Refunds may be processed through bank transfer or wallet
• Customers may be required to provide bank details for processing the refund
• Refund will be initiated only after verification

7. Partial Refunds

In certain cases, SnapBee may issue a partial refund, including:

• Missing items from an order
• Minor product damage
• Quality issues affecting part of the order

The refund amount will be determined based on the issue reported.

8. Vendor Responsibility

Vendors are responsible for refunds in cases involving:

• Wrong item delivered
• Expired or low-quality products
• Order not prepared after acceptance
• Incorrect product information provided by the vendor

Refund amounts may be deducted from vendor settlements.

9. Delivery Partner Responsibility

Delivery partners may be responsible for refunds if:

• Product is damaged during transit
• Order is tampered with during delivery
• Order is delivered to the wrong customer

SnapBee will review each case before making a final decision.

10. Refund Request Process

Customers can request a refund by:

• Reporting the issue through the SnapBee app
• Contacting customer support
• Providing order details and reason for refund request

Additional proof (such as images) may be required for verification.

11. Right to Reject Refund

SnapBee reserves the right to approve or reject refund requests if:

• The request does not meet policy conditions
• Fraudulent activity is suspected
• Insufficient evidence is provided

12. Policy Updates

SnapBee reserves the right to modify this Refund Policy at any time without prior notice.

13. Contact Us

For refund-related queries, contact:

📧 support@snapbee.com